Privacy Policy
Last updated: 9/25/2025
1. Information We Collect
We collect information you provide directly to us, such as when you request a quote, schedule a service, or contact us. This may include:
- Name and contact information (phone number, email address)
- Service location and vehicle information
- Service requests and preferences
- Payment information (processed securely through third-party processors)
- Communications with our team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- With your explicit consent
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. We may also use analytics services to understand how our website is used.
6. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
8. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent where applicable
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Stop & Start Auto
Phone: 757-563-1414
Email: info@stopandstartauto.com
Service Area: Hampton Roads, VA